Return
How can I return my BOXIO products?
Need to make a return? We’re here to help! To start your return process, please reach out directly to our Customer Support team. Once you contact us, we will provide you with the return shipping address and complete instructions to send your item back.
How to contact us: support@myboxio.com
Return checklist
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Unused
No one wants a used toilet delivered to them. To ensure this, we can only take back dividers with an unopened hygiene seal. If the hygiene seal is torn when you try it on, please let us know.
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Undamaged
Please make sure that you return the goods to us free of scratches (especially on the bottom of the boxes) and other damage.
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Clean
If necessary, we ask you to remove dirt, such as hair or dust, from your BOXIO products with a damp cloth before sending them back.
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Complete
Please return your BOXIO products to us in full, including all individual parts and accessories. Opened consumables such as BIO-BAGS, HEMP LITTER, etc. are excluded from the refund!
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Original packaging
It is best to send your BOXIO products in the original packaging. If you no longer have these, please use suitable packaging so that the BOXIO products are not damaged during transport.
FAQ
What deadlines do I have to observe?
The general time limits for withdrawal apply. After receiving your BOXIO products you have14 days to exercise your right of withdrawal and another 14 days to return the products to us.
How long does it take to get my money back?
As soon as we receive your return, we will check it for completeness and integrity as soon as possible and refund you the purchase price via the payment option used at the time of purchase.3 days after receipt of your return at the latest, you should receive your money back.